Hearing Consultant & Customer Service Specialist (Flying Role) - Jakarta
Join Alat Bantu Dengar Indonesia as a Hearing Consultant & Customer Service Specialist in a dynamic flying role based in Jakarta. This unique opportunity combines sales expertise with exceptional customer care, allowing you to make a tangible difference in people's lives. Alat Bantu Dengar Indonesia is a leading provider of hearing aids and related services, dedicated to improving the quality of life for individuals with hearing impairments. Based in Jakarta Pusat, our team is committed to delivering top-notch products and services to our customers.
In this role, you will be responsible for providing expert advice on hearing aids, conducting thorough consultations, and ensuring our customers receive the best possible care. You will also be the first point of contact for our customers, handling inquiries, complaints, and providing exceptional service. Daily, you will engage with a diverse range of clients, from individuals seeking their first hearing aid to those requiring complex solutions.
This is a fantastic opportunity to grow within a supportive and innovative team. With a competitive salary and benefits package, you will have the chance to develop your skills in both sales and customer service. Join us in Jakarta and be part of a mission to enhance hearing health and quality of life.
📋 Tanggung Jawab Pekerjaan
- Provide expert advice on hearing aids and related products
- Conduct thorough consultations to assess customer needs
- Assist customers in selecting and fitting the most suitable hearing aids
- Handle customer inquiries, complaints, and feedback
- Maintain and update customer records and service history
- Collaborate with the sales team to drive product sales and customer satisfaction
- Stay updated with the latest advancements in hearing aid technology
- Ensure compliance with industry standards and regulations
🎓 Kualifikasi & Syarat
- Bachelor's degree in Audiology, Hearing Science, or a related field
- Minimum 2 years of experience in hearing aid sales or customer service
- Certification as a Hearing Instrument Specialist (HIS) or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in using hearing aid fitting software such as Oticon, Phonak, or Siemens
- Fluency in both English and Indonesian
- Ability to work independently and as part of a team
🛠️ Keahlian
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