IT Technical Support Team Leader

Are you a seasoned IT professional with a passion for leadership and technical excellence? Wilcon Depot, Inc. is seeking a dynamic IT Technical Support Team Leader to spearhead our technical support operations across Bali. In this pivotal role, you will oversee a team of IT support specialists, ensuring seamless technical operations for our warehouse management system, inventory tracking, and logistics software. This is a fantastic opportunity to lead a talented team in the vibrant city of Ubud, where you'll be part of a growing and innovative company.

As the IT Technical Support Team Leader at Wilcon Depot, Inc., you will be responsible for providing top-notch technical support to our warehouse staff, ensuring minimal downtime and maximum efficiency. You will work closely with our IT department to implement and maintain our technical infrastructure, including our warehouse management system (WMS) and inventory tracking software. Your leadership will be crucial in training and developing our team, fostering a culture of technical excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the IT Technical Support Team, ensuring high levels of service and technical excellence.
• Provide technical support to warehouse staff, resolving hardware, software, and network issues promptly and efficiently.
• Implement and maintain our warehouse management system (WMS) and inventory tracking software, ensuring seamless integration and optimal performance.
• Lead the development and execution of technical support strategies, including troubleshooting, problem resolution, and system maintenance.
• Train and mentor team members, fostering a culture of technical excellence and continuous improvement.
• Collaborate with the IT department to ensure the smooth operation of our technical infrastructure.
• Monitor and analyze technical support metrics, identifying areas for improvement and implementing corrective actions.
• Stay up-to-date with the latest industry trends, technologies, and best practices in IT technical support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT technical support, with a strong background in warehouse management systems (WMS) and inventory tracking software.
• Proven leadership experience, with the ability to manage and mentor a team of IT support specialists.
• Strong problem-solving skills and the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Familiarity with industry-standard tools and software, including but not limited to ServiceNow, Jira, and Microsoft Office Suite.
• Certifications in ITIL, CompTIA A+, or other relevant certifications are a plus.
• Ability to work in a fast-paced, dynamic environment, with a strong commitment to customer service and technical excellence.

🛠️ Keahlian

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